Thursday 22 October: Complaint form offline

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Decision Report 201501679

  • Case ref:
    201501679
  • Date:
    September 2015
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Complaint withdrawn
  • Subject:
    mental health issues

Summary

Mrs C complained about a mental health assessment of her late son, which was conducted by a mental health officer (MHO) employed by the council.

When we investigated Mrs C's complaint, we found that, although the MHO was employed by the council, at the time of the events, they acted as part of an NHS community mental health team. The council and NHS board agreed that, in this case, the NHS was responsible for the actions subject to the complaint, and we closed the complaint about the council and considered the NHS board's involvement as a separate case.

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Updated: March 13, 2018