Thursday 22 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201401371

  • Case ref:
    201401371
  • Date:
    August 2015
  • Body:
    Glasgow Caledonian University
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    academic appeal/exam results/degree classification

Summary

A decision was taken to suspend Mr C from a placement in the third year of his degree course and a fail was recorded against the placement. Mr C listed many points of dissatisfaction with the university, the majority of which were disagreement with their academic and professional judgements. Mr C said he understood that his suspension from placement would be recorded as a non-placement and that he would be allowed to undertake another placement as if it were his first attempt. He appealed the results of three courses that the university had recorded as fails. His appeal was partly upheld when the university decided that without his placement it was not possible to attempt one of his courses. His other two courses remained recorded by the university as fails and he was required to re-take them as second attempts. He did not do this as he felt he had been treated unfairly when he was suspended from his placement and a fail recorded. Our investigation considered all the correspondence between the university and Mr C, the university's appeals procedure, and the records of their investigation into his concerns. We found that the university had fully considered Mr C's circumstances and followed their procedures in dealing with his concerns and his appeal.

Updated: March 13, 2018