Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404595 Aberdeen City Council estate management, open space & environment work Upheld, recommendations June 2015
201405000 The City of Edinburgh Council repairs and maintenance Upheld, no recommendations June 2015
201405307 University of Glasgow policy/administration Not upheld, no recommendations June 2015
201405354 Shetland Islands Council school transport Not upheld, no recommendations June 2015
201405374 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations June 2015
201405381 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201405452 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2015
201405560 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2015
201405772 Scottish Prison Service downgrading Not upheld, no recommendations June 2015
201405815 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations June 2015