Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400679 Scottish Prison Service communication by telephone Some upheld, recommendations May 2015
201400741 Fife Council primary school Upheld, recommendations May 2015
201401014 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations May 2015
201401856 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations May 2015
201402052 A Medical Practice in the Dumfries and Galloway NHS Board area record keeping Not upheld, no recommendations May 2015
201402090 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations May 2015
201402123 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations May 2015
201402157 Aberdeenshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Upheld, recommendations May 2015
201402202 Scottish Prison Service communication by telephone Not upheld, recommendations May 2015
201402387 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations May 2015