Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305362 | Falkirk Council | local housing allowance and council tax benefit | Upheld, recommendations | May 2015 |
| 201305409 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305412 | Scottish Prison Service | exercise and time in the open air | Not upheld, recommendations | May 2015 |
| 201305414 | Scottish Prison Service | exercise and time in the open air | Some upheld, recommendations | May 2015 |
| 201305443 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201305446 | Midlothian Council | policy/administration | Not upheld, no recommendations | May 2015 |
| 201305709 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201305770 | Glasgow Housing Association | terminations of tenancy | Not upheld, no recommendations | May 2015 |
| 201306131 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201400663 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |