Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404004 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404207 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2015 |
| 201404231 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404383 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | May 2015 |
| 201404475 | University of Edinburgh | admissions | Not upheld, recommendations | May 2015 |
| 201404558 | Dundee City Council | special educational needs - assessment & provision | Not upheld, no recommendations | May 2015 |
| 201404695 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2015 |
| 201404781 | Historic Scotland | complaints handling | Not upheld, no recommendations | May 2015 |
| 201404801 | The City of Edinburgh Council | statutory notices | Upheld, recommendations | May 2015 |
| 201404902 | Fife Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | May 2015 |