Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304406 South Lanarkshire Council building standards Not upheld, no recommendations April 2015
201304880 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations April 2015
201305032 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305092 Falkirk Council local housing allowance and council tax benefit Upheld, recommendations April 2015
201305188 Highland NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305212 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations April 2015
201305243 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, no recommendations April 2015
201305403 Aberdeenshire Council maintenance and repair of roads Not upheld, no recommendations April 2015
201305445 North Lanarkshire Council advertisement of proposals: notification and hearing of objections Some upheld, action taken by body to remedy, no recommendations April 2015
201305465 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations April 2015