Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201406329

  • Case ref:
    201406329
  • Date:
    May 2015
  • Body:
    North Ayrshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    complaints handling (including appeals procedures)

Summary

Miss C said that a teacher dragged her child out of class by the neck, and she complained about this to the council. Miss C was unhappy with the council's response and she complained to us. We could not look at the alleged incident itself, as the SPSO Act 2002 says that we cannot investigate conduct or discipline in schools. We looked at the council's handling of Miss C's complaint.

We found that children, both in groups and as individuals, and school staff were asked about the alleged incident. In particular, the children were given an opportunity to speak to staff in confidence, or to leave an anonymous note. We were satisfied with the council's handling of the complaint and, therefore, we did not uphold Miss C's complaint.

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Updated: March 13, 2018