Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201407022

  • Case ref:
    201407022
  • Date:
    May 2015
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
  • Subject:
    clinical treatment / diagnosis

Summary

Miss C complained about aspects of her mental health care. However, she did not sign and return a consent form which we had sent her. We had explained in detail that we needed this in order to obtain information, such as her medical records, from the board and that we could do nothing more with her complaint without it. Following a reminder, we closed the complaint without further action as we had still not received the signed form.

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Updated: March 13, 2018