Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201405577 | Crown Office and Procurator Fiscal Service | complaints handling | Not upheld, no recommendations | May 2015 |
| 201405581 | Business Stream | policy/administration | Some upheld, recommendations | May 2015 |
| 201405649 | Greater Glasgow and Clyde NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | May 2015 |
| 201405773 | Aberdeen City Council | repairs and maintenance | Some upheld, recommendations | May 2015 |
| 201405826 | Inverclyde Council | factual error in decision-making | Not upheld, no recommendations | May 2015 |
| 201405905 | Scottish Prison Service | policy/administration | Some upheld, recommendations | May 2015 |
| 201405924 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | May 2015 |
| 201406009 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2015 |
| 201406161 | The City of Edinburgh Council | repairs and maintenance | Resolved, no recommendations | May 2015 |
| 201406167 | The City of Edinburgh Council | refuse collection & bins | Upheld, no recommendations | May 2015 |