Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201406077 Scottish Prison Service refusal of privileges Not upheld, no recommendations June 2015
201406209 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2015
201406410 Scottish Prison Service Prohibited and Unauthorised Articles Not upheld, no recommendations June 2015
201406469 Scottish Prison Service Complaints Handling Upheld, recommendations June 2015
201406474 Borders NHS Board clinical treatment / diagnosis Upheld, recommendations June 2015
201406539 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2015
201406565 Scottish Prison Service policy/administration Upheld, recommendations June 2015
201406580 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, recommendations June 2015
201406639 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations June 2015
201407030 Glasgow City Council Complaints handling (incl Social Work complaints procedures) Not upheld, no recommendations June 2015