Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201405307

  • Case ref:
    201405307
  • Date:
    June 2015
  • Body:
    University of Glasgow
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mrs C complained to the university that her son was not appropriately supported by them when he decided to withdraw from his masters course and complete a postgraduate diploma instead. She believed he was entitled to a refund of fees but the university refused his refund application. We considered the policies of the university and their investigation of her concerns. We found that the university had reasonably investigated and responded to the concerns, and had followed their policy in deciding not to make a refund.

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Updated: March 13, 2018