Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201405354

  • Case ref:
    201405354
  • Date:
    June 2015
  • Body:
    Shetland Islands Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    school transport

Summary

Miss C and Mr B share custody of their child. Mr B lives in the town where their child's school is based and Miss C lives in a town a number of miles away. Miss C complained that the council were failing to provide her child with transport to and from school, from her address.

During our investigation we found the council were under no legal obligation to provide transport to school from multiple addresses. While Miss C and Mr B share custody of their child, one main residence has to be listed in order to determine which school the child is placed in. As this is not Miss C's residence the council are not required to provide transport from it. Therefore, we did not uphold Miss C's complaint.

Related reading

Updated: March 13, 2018