Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201405000

  • Case ref:
    201405000
  • Date:
    June 2015
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Upheld, no recommendations
  • Subject:
    repairs and maintenance

Summary

Miss C complained that the council delayed in carrying out repairs and upgrade works to her home. We found that the council acknowledged there had been delays, and so we upheld Miss C's complaint. We were satisfied that the council had taken reasonable steps to remedy the situation, and so we did not make any recommendations in this case.

Related reading

Updated: March 13, 2018