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Decision Report 201405598

  • Case ref:
    201405598
  • Date:
    July 2015
  • Body:
    Easthall Park Housing Co-operative
  • Sector:
    Housing Associations
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    applications, allocations, transfers & exchanges

Summary

Miss C was awarded housing points following a series of reports of anti-social behaviour. These points placed Miss C higher on the waiting list for an appropriate property. When the co-operative introduced a new housing points scheme, Miss C's points were removed. Miss C complained that she had not been informed her points could be removed.

We found that the co-operative had informed tenants of the change of policy by sending a summary of the policy and instructions about how to re-apply for points. To apply for the sort of points Miss C had, she had to submit supporting evidence. When Miss C submitted her application form, she did not supply supporting evidence and so her points were removed. For these reasons, we did not uphold Miss C's complaint.

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Updated: March 13, 2018