Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201407363

  • Case ref:
    201407363
  • Date:
    July 2015
  • Body:
    South Lanarkshire Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    repairs and maintenance

Summary

Ms C was unhappy with the works that were carried out in her home in response to the high levels of damp and mould throughout. It was agreed with Ms C and the council for remedial works to be carried out and a dehumidifier installed with the running costs reimbursed. We closed the file and took no further action.

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Updated: March 13, 2018