Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201401745

  • Case ref:
    201401745
  • Date:
    April 2015
  • Body:
    Aberdeenshire Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr and Mrs C live on a road that was closed following a landslide. They complained that this was caused by construction work at the foot of a steep embankment below their street, and felt that the council did not give due consideration to the stability of the embankment when granting planning permission for the development. They also complained about the length of time taken by the council to reach a decision as to what to do with their road.

We were satisfied that the council had identified the stability of the embankment as a potential issue when considering the planning application and that when granting planning consent they included a condition to try to address this. We found that it did take around two and a half years for them to decide to permanently close a section of the road. Whilst we felt this should be a source of concern for the council, we found that they had been actively working toward reopening the road during that time. The investigations they carried out and the necessary committee meetings had a cumulative impact that led to the delay, and we did not find any significant delays that the council could have avoided.

Updated: March 13, 2018