Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403846 | The Moray Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2015 |
| 201404075 | Perth and Kinross Council | housing statutory repair notices, HAA areas and demolition orders | Not upheld, no recommendations | March 2015 |
| 201404177 | The Moray Council | rent and/or service charges | Some upheld, recommendations | March 2015 |
| 201404219 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | March 2015 |
| 201404222 | Business Stream | policy/administration | Some upheld, recommendations | March 2015 |
| 201404247 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | March 2015 |
| 201404348 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2015 |
| 201404362 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | March 2015 |
| 201404373 | Scottish Prison Service | progression | Not upheld, no recommendations | March 2015 |
| 201404505 | A Medical Practice in the Lanarkshire NHS Board area | complaints handling | Some upheld, recommendations | March 2015 |