Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402304 Lanarkshire NHS Board policy / administration Upheld, recommendations February 2015
201402386 Scottish Prison Service progression February 2015
201402416 East Kilbride and District Housing Association Ltd rent and/or service charges Upheld, action taken by body to remedy, no recommendations February 2015
201402605 Dumfries and Galloway Council policy/administration Some upheld, recommendations February 2015
201402719 Glasgow City Council policy/administration Not upheld, no recommendations February 2015
201402725 Falkirk Council nursery and pre-school Not upheld, recommendations February 2015
201402729 South Ayrshire Council repairs and maintenance Not upheld, recommendations February 2015
201402731 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2015
201403201 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201403224 Scottish Prison Service policy/administration Not upheld, recommendations February 2015