Wednesday 21 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

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Decision Report 201401837

  • Case ref:
    201401837
  • Date:
    February 2015
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Ms C complained that after being referred to a podiatry clinic, she was told that there was nothing wrong with her feet. She was dissatisfied with the care and treatment she received and said that she had to have private medical treatment to provide some relief for her problems. She complained to the board about her experiences and was unhappy when they took the view that she had been treated in line with her medical needs.

We took independent advice from an adviser who specialises in podiatry. Our investigation showed that Ms C was seen at the podiatry clinic twice and that both times she was appropriately examined and diagnosed. She was given treatment in line with her diagnosis, so we did not uphold her complaint.

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Updated: March 13, 2018