Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201402199

  • Case ref:
    201402199
  • Date:
    February 2015
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    noise pollution

Summary

Mr C complained that the council had not made reasonable efforts to investigate a noise nuisance he reported. We found that the council had made frequent visits to Mr C's property to assess the noise but there were no breaches of relevant noise levels. There was no further action they could take and, therefore, we did not uphold his complaint.

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Updated: March 13, 2018