Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201404172 Scottish Prison Service personal property Not upheld, no recommendations February 2015
201404281 Forth Valley NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations February 2015
201300141 Glasgow City Council refuse collection & bins Upheld, recommendations January 2015
201300961 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2015
201301433 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations January 2015
201302576 The City of Edinburgh Council communication staff attitude dignity and confidentiality January 2015
201302970 The City of Edinburgh Council maintenance and repair of roads Upheld, recommendations January 2015
201303289 Highland NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2015
201303382 Glasgow City Council complaints handling Upheld, recommendations January 2015
201303424 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations January 2015