Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201404172

  • Case ref:
    201404172
  • Date:
    February 2015
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    personal property

Summary

Mr C complained that some of his property went missing when he was moved from one prison to another. Mr C disagreed with the outcome of his property claim. He said it was unreasonable for the Scottish Prison Service (SPS) to say that he was responsible for the property when he was not present when it was packed. We found that the SPS had followed the correct procedures in dealing with Mr C's property. When Mr C entered prison the property was recorded on a property card and was signed into his use. When Mr C was being moved to another prison two officers packed his property and recorded it on the appropriate form. Mr C was not present because he had not adhered to prison rules and was in segregation. As there was no procedural failing on the part of the SPS we did not uphold Mr C's complaint.

Related reading

Updated: March 13, 2018