Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201304698 Dumfries and Galloway Council caravan sites Some upheld, recommendations January 2015
201304706 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations January 2015
201304742 Perth and Kinross Council communication staff attitude dignity and confidentiality Not upheld, no recommendations January 2015
201304792 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations January 2015
201304894 Scottish Prison Service food Not upheld, no recommendations January 2015
201305012 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2015
201305176 Dundee City Council pre-contractual and commercial matters Some upheld, recommendations January 2015
201305181 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2015
201305310 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2015
201305580 Forth Valley NHS Board policy / administration Not upheld, no recommendations January 2015