Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401305 | A Dentist in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2015 |
| 201401580 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401690 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401710 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401817 | Grampian NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201401911 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401913 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401961 | Fife Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201401965 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | January 2015 |
| 201402001 | Business Stream | incorrect billing | Some upheld, recommendations | January 2015 |