Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201302796 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2014
201302968 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2014
201302971 Fife NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2014
201303004 A Council primary school Some upheld, recommendations December 2014
201303349 Tayside NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2014
201303434 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, action taken by body to remedy, recommendations December 2014
201303446 Melville Housing Association Ltd complaints handling Not upheld, no recommendations December 2014
201303609 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2014
201303634 Business Stream incorrect billing Upheld, recommendations December 2014
201303912 Argyll and Bute Council maintenance and repair of roads Upheld, recommendations December 2014