Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306068 Perth and Kinross Council parking Not upheld, no recommendations December 2014
201306105 Bridgewater Housing Association Ltd improvements and renovation Upheld, action taken by body to remedy, recommendations December 2014
201306235 Highland NHS Board continuing care Not upheld, no recommendations December 2014
201400034 Business Stream charging method / calculation Upheld, recommendations December 2014
201400081 Crown Office and Procurator Fiscal Service complaints handling Upheld, action taken by body to remedy, no recommendations December 2014
201400117 A Dentist in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400125 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400303 Bridgewater Housing Association Ltd communication/ staff attitude/ dignity/ confidentiality Not upheld, no recommendations December 2014
201400384 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2014
201400436 Scottish Prison Service home detention curfew Upheld, action taken by body to remedy, recommendations December 2014