Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201305831

  • Case ref:
    201305831
  • Date:
    December 2014
  • Body:
    Scottish Borders Council
  • Sector:
    Local Government
  • Outcome:
    Resolved, no recommendations
  • Subject:
    homeless person issues

Summary

Mr C was staying in homeless accommodation provided by the council. He said that, although he did not wish to leave, his place there was cancelled because he had been spending time elsewhere. The council put his belongings into storage, but did not take an inventory. He complained to us that the council acted unreasonably in not accepting arrangements he made for his belongings to be delivered to a family member, and in disposing of his belongings without compensating him for the loss.

After we discussed this with the council, they told us that they were reviewing their practices about storage, and agreed to resolve the complaint by meeting Mr C's claim for loss of his belongings. Mr C was happy with this outcome.

Related reading

Updated: March 13, 2018