Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402046 Dumfries and Galloway Council handling of application (complaints by opponents) Some upheld, recommendations December 2014
201402048 Ayrshire and Arran NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations December 2014
201402209 Glasgow City Council communication/ staff attitude/ confidentiality Some upheld, recommendations December 2014
201402245 Scottish Prison Service disciplinary charges - orderly room proceedings Not upheld, no recommendations December 2014
201402368 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists (incl difficulty registering and removal from lists) December 2014
201402551 The City of Edinburgh Council applications, allocations, transfers & exchanges Not upheld, recommendations December 2014
201402599 A Council primary school Upheld, recommendations December 2014
201402727 Fife Council policy/administration Not upheld, no recommendations December 2014
201402836 A Medical Practice in the Dumfries and Galloway NHS Board area clinical treatment / diagnosis Upheld, no recommendations December 2014
201402848 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014