Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201401429

  • Case ref:
    201401429
  • Date:
    December 2014
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    record-keeping

Summary

Mrs C wrote to the board on a number of occasions seeking clarification and information about a wide range of issues arising from her medical records. Mrs C said that the board failed to carry out a full investigation of her records and, as a result, she had become very anxious about any future care she may need.

After taking independent advice from one of our medical advisers, we found that the board's explanations were reasonable. There was no evidence of Mrs C having a significant diagnosis or condition that the board failed to disclose, or that they failed to address a significant medical issue. We found that they had carried out a full investigation into her complaint.

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Updated: March 13, 2018