Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Decision Report 201401403

  • Case ref:
    201401403
  • Date:
    December 2014
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    communication / staff attitude / dignity / confidentiality

Summary

Mr C complained to the board that they had not treated him fairly when they were considering the discharge arrangements for his mother (Mrs A) from hospital. He believed that they had unprofessionally accused him of acting inappropriately towards other patients before the accusations had been investigated; that they had unreasonably reported to the police that he had been acting in an inappropriate manner; and that they had inappropriately instructed him to refrain from contacting other patients and visitors and restricted his contact with his mother.

We took independent advice on this complaint from one of our medical advisers. We found that the staff had a duty of care towards their patients and that there were adult protection issues to consider. Their actions were appropriate in order to discharge their duties and obligations.

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Updated: March 13, 2018