Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400540 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Some upheld, recommendations December 2014
201400583 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400585 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201400587 Bridgewater Housing Association Ltd policy/administration Upheld, recommendations December 2014
201400621 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations December 2014
201400641 The City of Edinburgh Council housing statutory repair notices Not upheld, no recommendations December 2014
201400811 Aberdeen City Council public hygiene/shops/dairies/food processing Some upheld, recommendations December 2014
201400817 Aberdeen City Council parking Not upheld, no recommendations December 2014
201401164 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2014
201401246 A Medical Practice in the Greater Glasgow and Clyde NHS Board area lists (incl difficulty registering and removal from lists) Upheld, recommendations December 2014