Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304791 | The City of Edinburgh Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2014 |
| 201305119 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, recommendations | December 2014 |
| 201305134 | Scottish Prison Service | work in prison | Some upheld, recommendations | December 2014 |
| 201305342 | Scottish Government Directorate for Planning and Environmental Appeals | handling of application (complaints by applicant) | Not upheld, no recommendations | December 2014 |
| 201305649 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2014 |
| 201305691 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201305831 | Scottish Borders Council | homeless person issues | Resolved, no recommendations | December 2014 |
| 201305882 | Falkirk Council | civic amenity/waste | Upheld, recommendations | December 2014 |
| 201305959 | A Council | policy/administration | Not upheld, no recommendations | December 2014 |
| 201305982 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2014 |