Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402169 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201402362 | North Ayrshire Council | building warrants | Some upheld, recommendations | January 2015 |
| 201402380 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | January 2015 |
| 201402520 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201402563 | Scottish Prison Service | food | Upheld, recommendations | January 2015 |
| 201402721 | Inverclyde Council | traffic regulation and management | Upheld, recommendations | January 2015 |
| 201402870 | Scottish Prison Service | policy/administration | Upheld, recommendations | January 2015 |
| 201403021 | Fife Council | repairs and maintenance | Upheld, recommendations | January 2015 |
| 201403167 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2015 |
| 201403212 | Scottish Prison Service | earnings | Not upheld, no recommendations | January 2015 |