Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201402073

  • Case ref:
    201402073
  • Date:
    February 2015
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    statutory notices

Summary

Mr C complained that the council unreasonably demanded payment for works carried out under a statutory notice, without providing an invoice with a detailed breakdown of the costs. He was dissatisfied with the information they provided, and said that they were legally required to provide a detailed invoice, which they had failed to do.

Our investigation found that the council had followed their usual practice when issuing the invoice. Although Mr C considered that they had not met the requirements on the detail that should be provided, they had clearly responded when he requested more information. As we found nothing wrong in their handling of the matter, we did not uphold the complaint.

Related reading

Updated: March 13, 2018