Wednesday 21 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306302 | Scottish Prison Service | complaints handling | Not upheld, recommendations | October 2014 |
| 201306310 | Western Isles NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201400854 | Scottish Prison Service | special security measures | Some upheld, no recommendations | October 2014 |
| 201400964 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | October 2014 |
| 201401009 | Scottish Prison Service | downgrading | October 2014 | |
| 201401224 | Scottish Prison Service | progression | Upheld, action taken by body to remedy, no recommendations | October 2014 |
| 201401285 | Horizon Housing Association Ltd | neighbour disputes and antisocial behaviour | Some upheld, recommendations | October 2014 |
| 201401344 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
| 201401352 | Renfrewshire Council | licensing - other | Not upheld, no recommendations | October 2014 |
| 201401500 | Scottish Prison Service | complaints handling | Upheld, recommendations | October 2014 |