Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201304892

  • Case ref:
    201304892
  • Date:
    October 2014
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Some upheld, no recommendations
  • Subject:
    policy/administration

Summary

Mr C contacted the council to complain about an elected member. He was dissatisfied with the council's response, and complained about this to them. Mr C remained dissatisfied. He complained to us that the council had not dealt reasonably with his phone contact, had not reasonably responded to his complaints and had deliberately included errors in contact details that they supplied to him.

We found that the phone contact had been reasonable and that there was no evidence that the errors in contact details provided were deliberate. We upheld Mr C's complaint that the council's response to his complaint was not reasonable, but did not consider that they needed to take any further action in relation to this.

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Updated: March 13, 2018