Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302289

  • Case ref:
    201302289
  • Date:
    October 2014
  • Body:
    The Highland Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    sales and leases of property including excambions

Summary

Mr C complained that a council committee had gone beyond its remit under the council's scheme of delegation. He said that when considering whether to sell or rent out a property, the committee had altered a council officer's proposals and then approved those alterations.

Our investigation concluded that the committee's actions had not gone beyond their remit, and we did not uphold the complaint.

Updated: March 13, 2018