Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302093

  • Case ref:
    201302093
  • Date:
    October 2014
  • Body:
    Perth and Kinross Council
  • Sector:
    Local Government
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    neighbour disputes and antisocial behaviour

Summary

Mr C was unhappy when the council decided not to investigate his antisocial behaviour complaint beyond making initial enquiries. They said they did this because, under the Antisocial Behaviour Etc (Scotland) Act 2004, for such behaviour to exist it must involve this type of conduct on at least two occasions. In this case, the council thought that the incidents were so closely related that they comprised a single occasion. Mr C disagreed, saying that the instances of antisocial behaviour were separate and amounted to extreme antisocial behaviour.

We explained to Mr C that we would not give a view on whether antisocial behaviour took place as that was a matter for the council – we would only look at how they implemented their antisocial behaviour procedure. Our investigation considered how the complaints were recorded, how the decision on them was taken, and how it was communicated to Mr C. We found that the complaints were recorded on the appropriate database, that the council’s decision took account of the relevant internal procedure and the Act, and that this was communicated to Mr C. This meant that the council had done as they should have and had implemented their procedure reasonably, so we did not uphold the complaint.

Updated: March 13, 2018