Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201400316

  • Case ref:
    201400316
  • Date:
    July 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    transfer to another prison

Summary

Mr C, who is a prisoner, complained to us that the Scottish Prison Service (SPS) had failed to transfer him to an appropriate prison.

Our investigation found that the SPS were entitled to hold Mr C in the prison he was currently in, and we did not uphold his complaint. The SPS also told us, however, that they had agreed that Mr C would transfer to a more appropriate prison when a suitable time to do that was identified.

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Updated: March 13, 2018