Wednesday 21 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201302988

  • Case ref:
    201302988
  • Date:
    June 2014
  • Body:
    Lothian NHS Board
  • Sector:
    Health
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    clinical treatment / diagnosis

Summary

Mr C, who is a prisoner, complained that the prison health centre stopped his prescribed medication without any warning or gradual reduction. Mr C had been prescribed zopiclone (a drug used to treat sleeping problems) and gabapentin (a drug for pain relief). The board told Mr C that his medication was stopped as he had failed to take it in the manner in which it had been prescribed. In addition, they said that Mr C would have been aware of the consequences of his medication being stopped if any discrepancies were found.

We found that the records showed that Mr C had tried to conceal the zopiclone rather than swallow it in front of staff. This led to him being reviewed by the mental health team, and the zopiclone prescription being discontinued. In addition, health centre staff carried out a spot check of his medication around a month later and he was found to have more gabapentin tablets than he should have had. The staff did not know, therefore, how much of the prescribed medication Mr C had been taking and he had admitted to buying non-prescribed drugs in prison.

We took independent advice on this from one of our medical advisers. The adviser said that although some patients can be affected if gabapentin is stopped abruptly, the health centre did not act unreasonably in discontinuing Mr C's medication immediately, given the difficulties in planning a gradual reduction.

Updated: March 13, 2018