Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304371 | Edinburgh Napier University | academic appeal/exam results/degree classification | Upheld, recommendations | May 2014 |
| 201304407 | East Lothian Council | repairs and maintenance | Not upheld, no recommendations | May 2014 |
| 201304427 | Fife Council | aids and adaptations | Not upheld, no recommendations | May 2014 |
| 201304436 | Glasgow City Council | civic amenity/waste | Some upheld, recommendations | May 2014 |
| 201304454 | The City of Edinburgh Council | statutory notices | Some upheld, recommendations | May 2014 |
| 201304464 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304510 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304535 | Scottish Prison Service | confidentiality, complaints handling | Upheld, recommendations | May 2014 |
| 201304536 | Grampian NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, no recommendations | May 2014 |
| 201304561 | Lanarkshire NHS Board | complaints handling | May 2014 |