Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Decision Report 201304327

  • Case ref:
    201304327
  • Date:
    May 2014
  • Body:
    University of Edinburgh
  • Sector:
    Universities
  • Outcome:
    Not upheld, no recommendations
  • Subject:
    communication, staff attitude, dignity, confidentiality

Summary

Mr C said that during an incident in the university he was assaulted and prevented from leaving by university staff, who called the police. The police then detained and searched him and a fellow student. When he complained to the university about the treatment he had received, his complaint was not upheld and he complained to us that his view of events was not taken into account, and so the university did not deal with his complaint in a balanced manner.

Our investigation found that the university had interviewed all those involved and had taken account of the various views of events. In the light of the evidence they obtained, they decided not to uphold his complaint, as they were entitled to do.

Updated: March 13, 2018