Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201303813

  • Case ref:
    201303813
  • Date:
    May 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    Resolved, no recommendations
  • Subject:
    personal property

Summary

Mr C complained that the Scottish Prison Service (SPS) had not investigated his complaint that four packets of tobacco were stolen from his cell. We contacted the SPS for further information about this. In their response, they said that Mr C had never submitted a claim to be reimbursed for the tobacco. They agreed to send him a copy of the claim form along with information about how to submit a claim.

Mr C told us that he would do this, and that if the SPS agreed to reimburse him for the four packets of tobacco, this would resolve his complaint. Mr C also said that as the SPS were going to consider reimbursing him, he was happy for us to close his complaint.

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Updated: March 13, 2018