Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203729 | Scottish Prison Service | personal property | Some upheld, recommendations | April 2014 |
| 201204495 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201204565 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201204572 | Lothian NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2014 |
| 201204670 | The City of Edinburgh Council | sheltered housing issues/residential homes | Upheld, recommendations | April 2014 |
| 201204700 | Greater Glasgow and Clyde NHS Board | admission, discharge & transfer procedures | Some upheld, recommendations | April 2014 |
| 201204749 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201204750 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201204823 | Scottish Prison Service | personal property | Not upheld, no recommendations | April 2014 |
| 201204847 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |