Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301596 | Business Stream | charging method / calculation | Upheld, recommendations | April 2014 |
| 201301770 | Business Stream | meter reading | Upheld, recommendations | April 2014 |
| 201301808 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | April 2014 |
| 201301822 | Scottish Borders Council | handling of application (complaints by opponents) | Some upheld, no recommendations | April 2014 |
| 201301912 | Business Stream | incorrect billing | Not upheld, no recommendations | April 2014 |
| 201301943 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | April 2014 |
| 201302076 | Dumfries and Galloway Council | anti-social behaviour | Not upheld, no recommendations | April 2014 |
| 201302135 | Orkney Islands Council | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | April 2014 |
| 201302144 | Fife Council | terminations of tenancy | Not upheld, no recommendations | April 2014 |
| 201302161 | Aberdeenshire Council | handling of application (complaints by opponents) | Upheld, recommendations | April 2014 |