Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201300711 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300712 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Upheld, recommendations April 2014
201300720 Scottish Ambulance Service failure to send ambulance / delay in sending ambulance Upheld, recommendations April 2014
201300782 Business Stream incorrect billing Upheld, recommendations April 2014
201300911 Scottish Ambulance Service clinical treatment / diagnosis Not upheld, no recommendations April 2014
201300999 University of Edinburgh academic appeal/exam results/degree classification Not upheld, no recommendations April 2014
201301158 A Dentist in the Borders NHS Board area clinical treatment / diagnosis Not upheld, recommendations April 2014
201301242 Glasgow Housing Association Ltd policy/administration Not upheld, no recommendations April 2014
201301320 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations April 2014
201301570 Aberdeenshire Council unauthorised developments: calls for enforcement action/stop and discontinuation notices Not upheld, no recommendations April 2014