Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303595 | A Medical Practice in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201303867 | Business Stream | incorrect billing | Not upheld, recommendations | April 2014 |
| 201303897 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | April 2014 |
| 201303986 | Scottish Prison Service | policy/administration | Upheld, recommendations | April 2014 |
| 201304029 | North Lanarkshire Council | council tax | Not upheld, no recommendations | April 2014 |
| 201304080 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201304087 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | April 2014 |
| 201304160 | East Lothian Council | council tax | Some upheld, no recommendations | April 2014 |
| 201304403 | Glasgow City Council | council tax | Not upheld, no recommendations | April 2014 |
| 201104865 | Perth and Kinross Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |