Tuesday 20 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301190 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |
| 201301250 | Scottish Borders Council | rights of way and public footpaths | Not upheld, no recommendations | March 2014 |
| 201301298 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2014 |
| 201301311 | North Ayrshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | March 2014 |
| 201301345 | Business Stream | charging method / calculation | Some upheld, recommendations | March 2014 |
| 201302003 | Care Inspectorate | complaints handling | Not upheld, no recommendations | March 2014 |
| 201302050 | A Council | primary school | Upheld, recommendations | March 2014 |
| 201302073 | Business Stream | charging method / calculation | Resolved, no recommendations | March 2014 |
| 201302087 | Clackmannanshire Council | primary school | Not upheld, no recommendations | March 2014 |
| 201302141 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | March 2014 |