Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Decision Report 201300603

  • Case ref:
    201300603
  • Date:
    March 2014
  • Body:
    Scottish Prison Service
  • Sector:
    Prisons
  • Outcome:
    No decision reached
  • Subject:
    complaints handling

Summary

Mr C, who is a prisoner, complained about special security measures imposed on him while he was in prison. He had sent us a number of complaints around this time and after we began our investigation into this particular one it became clear that it was about the same issue as another complaint he had submitted. We, therefore, closed the complaint file as the matter was being dealt with under our case reference 201300685.

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Updated: March 13, 2018